Engels

English
How much do you charge for shipping internationally?

We have flat rates for shipping nationally and internationally. Within the Netherlands shipping is set at € 2,95 and delivery is 1-2 working days for parcels and mail.

Orders to Belgium and Germany are charged € 5,95 for shipping. Delivery for mailbox items is about 5 working days, parcels are often delivered in 2-3 working days.

For other destinations the shipping charge is set at € 10,-. Within Europe it takes approximately 1-2 weeks for the delivery of your order. Outside of Europe delivery can take up to 6 weeks.

I am struggling with placing an order, what can I do?

There are a few steps to placing an order. First make sure you have all the items you want to order in your cart (winkelwagen). Once everything is in your cart you can continue through to checkout (afrekenen). On the next page you have to fill in everything with a red star. 

We require in order (only red starred fields):

an emailaddress (for your order confirmation and shipping details) (email)

phonenumber (telefoonnummer)

first and last name (voornaam / achternaam)

country of shipping* (land)

zipcode (postcode)

street number (huisnummer)

street name (straat)

city (stad)

Optional fields are “toevoeging” for your flatnumber that's separate from your street number for example, and “bedrijf” for the name of the company if you get it delivered to work. 

Currently it’s not an option for international shipping to get it delivered to a Post Office, please don’t use a Post Office address as the shipping address.

If you want a different billing address, tick the box “ander factuuradres” and you get another address field section to fill out. Please double check your address for easy autocorrect mistakes like double street numbers

* Note: the countries are in Dutch, so if you cannot find your country in the list, make sure you know the Dutch translation.

Next, make sure to tick the box 'Kies uw verzendmethode'.

Are you still struggling, please contact us and let us know what you are struggling with and we will do our best to help out.

Next you can pick your preferred payment method.

You will see an overview of your order and underneath you can place any additional notes in the field “opmerkingen”.

To complete your order click “Plaats uw bestelling”